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Public Documents

86 Documents Found

Environmental and social information disclosure

BSTDB discloses to the general and/or interested public relevant environmental and social information of its Category A operations. Such information may represent the Environmental and Social Impact Assessment (ESIA) reports prepared by or on behalf of the Client or the Bank, Non-technical Summaries (NTS) of ESIA, Environmental and Social Action Plans (ESAP), Stakeholder Engagement Plans (SEP), and any other relevant studies, reports and plans. For private sector operations this information is disclosed not later than thirty (30) calendar days before the Board of Directors approval, and sixty (60) calendar days for public sector operations. This information is disclosed on the Bank’s website and is open for public comments. However, this does not substitute for the Client’s obligation to identify stakeholders affected by or interested in the operation and to communicate with them in a meaningful way.

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Complaints

For the submission of a Complaint or any questions about the Bank’s complaints mechanism you may contact the Internal Audit Department preferably by using the form below or alternatively by mail, e-mail, fax or telephone. Please mark any correspondence as “CONFIDENTIAL”.

Before submitting a Complaint, please read carefully the Procedure for the receipt, retention and treatment of complaints.

Contact Details:
Internal Audit Department, Black Sea Trade and Development Bank
26th Oktovriou & 1 Limnou Street, 54627, Thessaloniki, Greece


BSTDB Complaints Hotline: (+30)2310-290524
Fax: (+30)2310-290593
e-mail: complaints@bstdb.org

Complaints Form
(Please ensure you fill in all the items marked with an *)

1. Complaint Details

(Please provide as much detail as possible)
(Please provide details of communication)

2. Personal Details
If you wish to remain anonymous, you do not have to fill these fields

If YES, please specify the most suitable means and time
Would you like us to provide you with feedback?
Please note that the confidential nature of reports may restrict disclosure οf details of the investigation.
Do you wish for your name to be kept confidential?
You may wish for your name to be kept confidential. If that is the case, your name will not be disclosed without your consent. Any information received will be handled to ensure that your identity is not revealed to anyone outside the investigation team.
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Independent evaluation

The Independent Evaluation is based on a Board-approved policy and consists of assessment of operations, programs, activities and strategies through systematic and rigorous analysis of their outputs, outcomes and impact against expected results and the overall mandate of the Bank.

These activities are conducted by the Evaluation Office fulfilling two basic objectives, serving the overall purpose of assessing mandate fulfilment and drawing lessons for improved future operations:
a) Accountability – to reveal the results of the Bank’s operations/activities, both intended and otherwise, and assess their contribution to the Bank’s mandate;
b) Quality Management Improvement – to derive significant lessons learned from past experience in view of using them for improving future operations.

The Bank’s evaluation system has two tiers: (i) self-assessment by the staff directly involved with Operations, resulting in Operation Completion Reports and (ii) independent and rigorous evaluation performed by the Bank’s Evaluation Office, resulting in various Evaluation Reports and Studies, as well as Annual Evaluation Overviews, presented to the Board of Governors, the Board of Directors and published within the Bank’s Annual Reports.

  • EVALUATION REPORTS
  • EVALUATION OVERVIEWS
  • EVALUATION STUDIES

Evaluation Reports

The Evaluation Reports normally address the assessment of completed operations, according to internationally harmonized methodology, outlined in the Bank’s Post Evaluation Policy. The internationally acknowledged evaluation ratings reflect the accountability function of the evaluation, while the section of lessons learned represents the learning function. The evaluation of operations and strategies are summarized and disclosed in aggregate form through the Annual Evaluation Overviews. Their findings are based on the assessment of completion reports prepared by the implementing teams, all relevant files/documents and consultation with sponsors, Clients, Bank staff and other relevant parties. The Evaluation Reports are presented to the Management, the Board Of Directors and the Board of Governors, either as stand-alone or within the Annual Evaluation Overviews.

This section includes an example of an evaluation report for which a Client provided a consent for public disclosure: KCM Evaluation Report. For further details, please contact the Head of the Evaluation office, Mr. Todor Dimitrov

LIST OF EVALUATION REPORTS
Date Title
08-May-2008 Evaluation Report KCM Bulgaria (0.29 MB)

Evaluation Overviews

Evaluation Overviews aggregate and compare the findings of the Operation Performance Reports and relevant Evaluation Studies. They are published on an annual basis and provide a comprehensive overview of the Bank’s performance assessed against various evaluation criteria. These reports do not contain commercially sensitive and operation-specific information and, therefore, represent the main vehicle for broader disclosure and accountability for the Bank’s overall performance. They facilitate benchmarking against peer institutions by employing harmonized performance measurement methods. Furthermore, these overviews encapsulate valuable lessons from comprehensive evaluations, serving as a constructive foundation for new operations and a useful source of recommendations.

The Evaluation Overviews are presented to the relevant staff, management, the Board of Directors, and the Board of Governors. They are an integral part of the Bank’s Annual Report, published in mid-year.

LIST OF EVALUATION REPORTS
Date Title
30-Jun-2023 Evaluation Overview 2023 (0.93 MB)
30-Jun-2022 Evaluation Overview 2022 (4.48 MB)
30-Jun-2021 Evaluation Overview 2021 (0.99 MB)
30-Jun-2020 Evaluation Overview 2020 (1.50 MB)
28-Feb-2019 Evaluation of BSTDB’s Medium Term Strategy and Business Plan 2015-2018 (0.32 MB)
30-Jun-2018 Evaluation Overview 2018 (0.23 MB)
30-Jun-2017 Evaluation Overview 2017 (0.29 MB)
30-Jun-2016 Evaluation Overview 2016 (0.30 MB)
05-Jun-2009 Mid Term Evaluation of the BSTDB’S Business Plan and Country Strategies 2007- 2010 (0.43 MB)

Evaluation Studies

Evaluation Studies provide an assessment of the quality, effectiveness and efficiency of implementing various Bank programmes, strategies and policies, including regular overall institutional performance reviews. They constitute an independent in-depth analysis and suggest measures to improve the overall Bank performance and achievement of its mandate. Some studies analyze and compare the findings of evaluations of individual operations in order to reveal trends as well as to distil lessons that have implications beyond the particular operation or sector. Other studies look at key issues of interest for the Bank and may focus on international best practice, experience or lessons learned. Evaluation Studies often analyze specific sector/country related issues.

LIST OF EVALUATION STUDIES
Date Title
28-Feb-2019 Evaluation of BSTDB’s Medium Term Strategy and Business Plan 2015-2018 (0.32 MB)
07-Jan-2005 Evaluation Methods (0.24 MB)
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